Refund and Cancellation Policy

1. Overview

This policy explains cancellations, refunds, wallet penalties, and future subscription billing for the Hustl platform in India. It supplements our Terms of Service.

2. Partner job funding and refunds

• Partners fund shifts before or upon publication as shown in-app.
• If a shift is cancelled by Hustl or the Partner before any Hustler checks in, eligible funded amounts are returned to the Partner wallet or original payment method per payment provider rules.
• Platform fees already incurred may be non-refundable where disclosed at checkout.
• Partial completion (some Hustlers checked in) may result in partial charges based on completed work.

3. Hustler cancellations

• Hustlers may cancel confirmed bookings subject to in-app rules.
• Cancellation within 3 hours of scheduled start may incur a late cancellation fee debited from the Hustler wallet (amount shown in-app and system configuration).
• Repeated late cancellations may affect eligibility for future jobs and rank.
• Valid emergencies may be reviewed through support with evidence; fees may be waived at Hustl's discretion.

4. No-shows

If a Hustler does not check in within the grace period after shift start without an approved cancellation, the booking may be marked no-show. A no-show fee may be applied to the Hustler wallet. Partners may receive compensation or credit per platform rules.

5. Hustler payouts (not refunds)

Hustlers earn wages through completed shifts. Earnings enter a pending state, then become available for payout after hold periods and verification. Payouts are transfers to your UPI or bank account, not "refunds." Incorrect payout amounts should be reported within 7 days via support.

6. Disputes affecting payment

When a dispute is open, related payouts may be held until resolution. Evidence may include GPS, photos, and chat logs as described in our Terms.

7. Failed payments

If Razorpay or other collection fails, the job may not publish. Partners will not be charged for unsuccessful attempts except where bank charges apply from your financial institution.

8. Future Partner subscriptions

When subscription plans launch, we will disclose before purchase:

• Price including GST where applicable
• Billing frequency (monthly/annual)
• Auto-renewal and how to cancel
• Refund eligibility for unused periods (if any)
• Free trial terms and conversion to paid plans

Cancellation stops future charges; access may continue until the end of the paid period unless otherwise stated.

9. Consumer grievances

For payment-related complaints, contact support@hustl.today or grievance@hustl.today. You may also use the National Consumer Helpline or appropriate consumer forum under the Consumer Protection Act, 2019.