1. Our commitment
Hustl is built for real-world work in Chennai and across India. Safety is a shared responsibility between Hustl, Partners, and Hustlers. This policy describes the tools and standards we use today and plan to expand.
Hustl is in public beta. Several of the controls described below are carried out by the Hustl team by hand rather than by an automated system or an outside provider, and this policy says so wherever that is the case. None of these controls is a guarantee about any person, any workplace, or any shift.
2. Account and document verification
- Hustlers: the Hustl team reviews the identity documents you submit at signup by hand before your account can book shifts.
- Partners: the Hustl team reviews the business details and documents submitted at signup, including a GSTIN where the business provides one, before the account can post shifts. A GSTIN is optional. Our own software checks that a GSTIN is in a valid format, but it is not sent to any government or third-party register during the public beta — it is reviewed by hand with the other documents.
- No automated identity check runs today. We do not use an outside verification provider, we do not run Aadhaar eKYC or automated PAN verification, we do not run a face-match or liveness check on any photograph you send us, and we do not run a background check or a criminal-record check on anyone. A member of the Hustl team looks at what you submitted and records the outcome.
- Verification status is shown in-app where relevant.
- This review covers the documents that were submitted. It is not a prediction of how any person will behave on a shift, and it is not a safety guarantee.
- If we introduce an outside verification provider or an automated identity check, we will update this policy and the Privacy Policy before it starts.
3. Location and attendance records
- Check-in: the Hustler scans the Partner's rotating QR code. Our server checks that code against the booking and records the time, and records location as well when the device supplies it.
- Check-out: the Hustler enters the Partner's rotating six-digit code, which our server checks, and the time is recorded.
- Overrides: a Partner or a Hustl admin can record attendance directly when the code path cannot be used. Overrides are recorded separately from a code check-in or check-out, and they carry different evidence.
- These are records of what was entered and when. They are not proof that a particular person was physically present, and they are not a safety control on their own.
- Live location. A Hustler's live location is shared for the whole time they are checked in to a shift, so that the Partner, support and admin can locate them during active work. Outside that, it is shared only in three limited windows: a short pre-shift window the Hustler has confirmed, so the Partner can see them arriving; a window requested by a Hustl admin on an active booking; and when a Hustler triggers SOS. It is not shared at any other time, and it is shared only with those authorised parties for that booking. Section 2.4 of the Privacy Policy sets out what is recorded and for how long.
- Where a device reports that a location was mocked, that flag is recorded alongside the location and may be reviewed for signs of spoofing.
4. SOS and emergency assistance
Hustlers can enable an SOS control during active shifts (when configured in settings). Triggering SOS shares your live location and booking context with Hustl support for coordination. SOS is not a replacement for calling 112 or local emergency services in immediate danger.
5. Zero-tolerance conduct
The following result in investigation and possible immediate suspension:
- Physical violence or threats
- Sexual harassment or non-consensual content
- Discrimination based on caste, religion, gender, disability, or other protected grounds
- Theft, intoxication on shift, or weapons at workplace without lawful authorisation
- Stalking or repeated unwanted contact after a job ends
6. Reporting safety issues
Report in-app via Support or email safety@hustl.today / support@hustl.today. Include booking ID, time, and description. Urgent physical danger: contact local police first, then notify us.
We may temporarily suspend accounts, preserve evidence, and cooperate with authorities where required by law.
7. Partner workplace responsibilities
Partners must:
- Provide accurate job locations and safety instructions
- Maintain reasonable workplace safety under applicable Indian law
- Not assign hazardous tasks without proper training and equipment
- Respond to Hustler safety concerns during shifts
8. Insurance (planned)
No shift booked on Hustl is insured by Hustl today, and no insurance policy covers Hustlers through us. Hustl is evaluating group personal accident cover for Hustlers during active job hours. No insurer has been appointed. If cover is arranged, the insurer, coverage details, limits, and how to enrol will be published here before any cover begins. Until then, Hustlers should maintain their own insurance as independent contractors.
9. Future safety features
The features below are not available today. They are under consideration, not commitments:
- Trusted contact notifications for SOS
- Device integrity checks for fraud prevention
- In-app safety training
- Partner safety ratings
We will update this policy and the Privacy Policy before any of these launch, and before we start collecting any data we do not already collect.